If you have been restricted on Nekosu, the only way to appeal currently is through our Discord server. This doc will run you through what to expect from the appeal process.
If you have been restricted for cheating, you will be expected to liveplay to prove your legitimacy. This will be taken incredibly seriously and if you are not able to provide a liveplay in 1 week without a valid reason, your account may be wiped and fully banned.
If you are asked to submit a liveplay for us, here are the terms you must follow in order to gain a successful unrestriction.
You must play on Nekosu OR Bancho (mutual on bancho must be provided to prove ownership of the account.)
Task manager must be shown before and after the play.
PC startup does not need to be shown unless specified (however it may help your case if you include it).
You must show AT LEAST your monitor, tablet/mouse area and keyboard if applicable to the gamemode.
NOT REQUIRED If you would like to, its advised to show yourself pressing home/del/end to show no menus appear
Score meter type must be set to “Hit error” as shown in the screenshot below. After submitting a liveplay an admin will go through it within 24 hours of submission and a verdict will be decided based on all applicable staffs opinions of the gameplay, if you are confirmed to be a legit player, you will be given the Verified badge which will allow you to skip this process in future. If you do not complete a liveplay your account will be wiped and locked until you create a ticket for an appeal. Cheating restrictions (based on the case) may be forgiven after 3 months of inactivity, however, if we find evidence of cheating on your account again, your account will be locked with no appeal date.
If you are found multiaccounting your main account will be subject to a restriction based on the severity of the case. You can find all possible restriction timeframes below.
Third case/more than one multiaccount
Due to the unpredictable nature of miscellaneous restrictions, we are unable to put any advice here. Just create a ticket in our Discord server and the appropriate member of staff will get back to you, usually within the hour.